Privacy Policy

Last Updated: [Insert Date]

1. Information We Collect

Like carefully counting stitches in a cross-stitch pattern, we only collect information necessary to serve you better:

• Personal Details: Name, email, shipping address (like the 3404 Raccoon Run address we call home), and phone number when you place an order for embroidery floss, fabrics, or needlework accessories.
• Payment Information: Encrypted payment details (Visa, MasterCard, JCB, PayPal) for your purchases of premium brands like DMC or Clover—we never store full card numbers.
• Project Preferences: Fabric types (linen, evenweave), thread colors, or needle sizes you frequently purchase to personalize your shopping experience.
• Technical Data: IP address, browser type, and device information to ensure our patterns and charts display correctly on your screen.

2. How We Use Your Information

We use your data with the precision of a well-placed needle:

• To process orders for your counted cross-stitch kits, hoops, and other supplies
• To provide customer support from our fellow needlework enthusiasts at [email protected]
• To improve our selection of books, charts, and needlework fabrics
• To send project ideas or special offers (only with your consent)
• To comply with international shipping requirements for our global customers

3. Data Sharing & Disclosure

We treat your information like rare embroidery silk—with great care:

• Service Partners: Shipping carriers receive only necessary delivery information to get your linen or frames to you.
• Payment Processors: Secure partners like PayPal handle transactions for your floss and notions purchases.
• Legal Requirements: We may disclose information if required by law, just as we carefully follow international trade regulations.
• We never sell your data to third parties—your trust is more valuable than any marketing list.

4. Data Storage & Security

We protect your data with the same dedication as preserving fine needlework:

• Industry-standard encryption for all transactions (like the secure payment options we proudly offer)
• Regular security audits of our systems
• Limited employee access to your personal information
• Data retention only as long as necessary to serve you or meet legal requirements

5. Your Rights

You have control over your information, just as you control your stitching projects:

• Access: Request a copy of your personal data we hold
• Correction: Update your account details if you move or change email
• Deletion: Request removal of your data (subject to legal requirements)
• Preferences: Manage newsletter subscriptions or marketing communications
• Contact us at [email protected] to exercise these rights

6. Cookies & Tracking Technologies

Our website uses cookies as thoughtfully as selecting the right needle for your fabric:

• Essential Cookies: Remember your cart items (like those dresser scarves or pillowcases) during checkout
• Preference Cookies: Save your language or currency settings for international orders
• Analytics Cookies: Help us improve our selection of embroidery supplies (anonymously)
• You can manage cookies through your browser settings—though some features may not work as smoothly

7. International Data Transfers

As we serve stitchers worldwide (except some remote areas in Asia):

• Data may be transferred to our servers in the United States
• We use standard contractual clauses for international data protection
• By using our site, you consent to this transfer if outside the US

8. Changes to This Policy

We may update this policy occasionally—we’ll notify you as prominently as highlighting a new DMC floss color release.

9. Contact Us

For privacy questions, contact our team (who’d rather be stitching but are happy to help):

BuyCraftsSupply Privacy Team
3404 Raccoon Run, Pompano Beach, FL 33064, US
Email: [email protected]
Response time: Typically within 24 hours on business days