Dear Valued Stitcher,

At BuyCraftsSupply, we understand that sometimes even the most carefully chosen embroidery supplies need adjustment—just like tension in your favorite hoop. Our returns policy is designed with the same attention to detail we apply to selecting our premium DMC threads and Clover needles.

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order, provided items are:

  • In original, unopened packaging (for threads, notions, and books)
  • Unused and in resalable condition
  • Accompanied by your original receipt

Special Considerations for Needlework Supplies

Due to the nature of our craft, certain items cannot be returned for hygiene or copyright reasons:

  • Opened embroidery floss (DMC, Anchor, or other brands)
  • Cut fabric (linen, evenweave, or Aida cloth)
  • Digital patterns & books (once downloaded)
  • Personalized items (monogrammed pillowcases or custom frames)

Simple 3-Step Return Process

Step 1: Initiate Your Return

Email our team at [email protected] with:

  • Your order number
  • Item(s) for return
  • Reason for return

Subject: Return Request for Order #12345

Body:
Dear BuyCraftsSupply Team,

I would like to return the following item(s) from my recent order:
– [Product Name & SKU if available]
– Quantity: [X]
Reason: [Wrong size/color, defective item, etc.]

Order Number: #12345
Shipping Address: [Your return address]

Please advise next steps.

Best regards,
[Your Full Name]

Step 2: Package & Ship

Once approved, you’ll receive a return authorization number. Please:

  1. Repackage items securely in original packaging
  2. Include the return form we’ll email you
  3. Ship to:
    BuyCraftsSupply Returns
    3404 Raccoon Run
    Pompano Beach, FL 33064
    USA

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Step 3: Refund Processing

Upon receipt and inspection (typically 3-5 business days), we’ll process your refund:

Payment Method Refund Timeframe Method
Credit Card (Visa/MasterCard/JCB) 5-10 business days Original payment method
PayPal 3-5 business days Original PayPal account

Exchanges: Stitching the Perfect Solution

For exchanges (size, color, or product):

  1. Follow the same return process above
  2. In your email, specify the replacement item
  3. We’ll ship the new item once the return is received

International customers: Please note that any customs fees for returned items are your responsibility.

Damaged or Incorrect Items?

If your embroidery hoop arrived cracked or you received the wrong shade of floss:

  1. Take photos of the issue
  2. Email us within 48 hours of delivery
  3. We’ll arrange a prepaid return label if needed

We’ll rush your replacement with the same care we take when packing your delicate linen fabrics.

From our crafting table to yours, we’re committed to making your needlework shopping experience as smooth as satin stitch. Should you have any questions, our team of fellow stitchers is always happy to help at [email protected].

Happy stitching,
The BuyCraftsSupply Team