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Welcome to BuyCraftsSupply.com, where we provide premium needlework supplies with the same care you put into your stitches. These Terms and Conditions outline the rules and responsibilities for using our website and purchasing our products. By accessing our site or making a purchase, you agree to these terms.

1. Our Crafting Community

BuyCraftsSupply.com caters to needlework enthusiasts who appreciate quality materials for cross-stitch, embroidery, and related crafts. Our products range from premium fabrics (Aida, linen, evenweave) to specialty tools (hoops, needles, lighting) from trusted brands like DMC, Anchor, and Clover.

2. Website Use & Intellectual Property

2.1 Your Access

You may browse and purchase from our site for personal, non-commercial use. We reserve the right to restrict access to any user who violates these terms.

2.2 Our Creative Works

All website content—including product descriptions, images, and instructional materials—are protected by copyright. You may not reproduce, distribute, or create derivative works without our express permission.

2.3 Digital Patterns & Charts

Digital products are licensed for personal use only. Sharing, reselling, or mass-producing items from our patterns violates copyright law.

3. Stitching Up Your Order

3.1 Product Information

We take care to accurately represent our needlework supplies, but slight variations in color or texture may occur due to monitor settings or natural material characteristics. Thread colors should be verified against physical color charts.

3.2 Order Process

When you place an order, you’re making an offer to purchase. We accept orders by processing payment and sending an order confirmation email. Some items may require additional processing time.

3.3 Pricing & Payment

Prices are in USD. We accept Visa, MasterCard, JCB, and PayPal. You’re responsible for ensuring payment information is accurate. We reserve the right to cancel orders with pricing errors.

4. Shipping Your Supplies

4.1 Processing Time

Each order is carefully packed within 1-2 business days. During peak seasons, additional processing time may be required.

4.2 Shipping Options

  • Standard Shipping ($12.95): Via DHL/FedEx, 10-15 business days after dispatch
  • Free Shipping (Orders over $50): Via EMS, 15-25 business days after dispatch

4.3 International Orders

We ship worldwide except to certain Asian countries and remote regions. International customers are responsible for any customs fees, taxes, or import duties.

5. Returns & Exchanges

5.1 Our Return Promise

We accept returns within 15 days of delivery for items in original, unopened packaging with receipt. Due to the nature of needlework supplies, we cannot accept returns on:

  • Opened embroidery floss (DMC, Anchor, etc.)
  • Cut fabric (linen, evenweave, Aida)
  • Downloaded digital patterns/books
  • Personalized items

5.2 Return Process

Email [email protected] with your order number and reason for return. Once approved, ship items to:

BuyCraftsSupply Returns
3404 Raccoon Run
Pompano Beach, FL 33064 USA

5.3 Refunds

Refunds are processed within 3-5 business days after we receive and inspect returned items. Original shipping fees are non-refundable unless the return is due to our error.

6. Customer Responsibilities

6.1 Accurate Information

You must provide correct shipping and payment information. We’re not responsible for delays or additional costs due to incorrect addresses.

6.2 Product Care

Some needlework materials require special storage. Follow manufacturer guidelines for best results with threads, fabrics, and tools.

6.3 International Compliance

International customers are responsible for understanding their country’s import regulations and paying any applicable fees.

7. Our Commitment to You

7.1 Quality Assurance

We inspect all supplies before shipping, but if you receive damaged or incorrect items, email us within 48 hours with photos for resolution.

7.2 Limitation of Liability

BuyCraftsSupply is not liable for incidental or consequential damages arising from product use. Our maximum liability is limited to the purchase price of the item.

7.3 Policy Changes

We may update these terms periodically. Continued use of our site constitutes acceptance of changes.

8. Contact Our Stitching Team

For questions about these terms or your needlework supplies:

Email: [email protected]
Mail: 3404 Raccoon Run, Pompano Beach, FL 33064 USA

Thank you for choosing BuyCraftsSupply.com for your creative journey. Happy stitching!